technical support

Empowering our customers through innovative processes and technological design

GUTS provides support for our software and clients based on their individual needs. Support plans are structured and implemented based on the potential impact to our client’s business with any outage or problem. We currently maintain multiple levels of support up to and including 24 hour x 7 day response.

Since many of our systems are used by clients that do not maintain 24 x 7 business hours, our standard support is available from 7:00 a.m. until 5:00 p.m. EST.

In the event of an emergency or critical problem our Support Line is available 24 hours a day. Clients may call our toll free number,  888-FONE-PVD (888-366-3783), and be connected to an operator that will take call back information and a problem description. The operator will then immediately dispatch the call to the designated on-call support engineer assigned to the respective client.

Support questions may also be emailed to support@g-uts.com. Emails are also immediately dispatched to the designated on-call support engineer assigned to the respective client.

Business Hours
Monday – Friday
8:00 a.m. – 5:00 p.m. EST

 

Government Utilities Technology Service, Inc.
127 W. Main St.
Suite 500
Lebanon, IN 46052

 

Support Hours
Monday – Friday
7:00 a.m. – 5:00 p.m. EST

Sales Inquiries

Chad McDonald
chadm@g-uts.com
Phone: (317) 374-9887
Fax: (317) 947-0700

Tax Sales Inquiries
  • Government Utilities Technology Service
  • 127 W. Main St, Suite 500 Lebanon, IN 46052
Government Utilities Technology Service © 2019. All Rights Reserved. Terms of UsePrivacy Policy.
  • Government Utilities Technology Service
  • 127 W. Main St, Suite 500 Lebanon, IN 46052
Government Utilities Technology Service © 2019. All Rights Reserved. Terms of UsePrivacy Policy.