With over 80 years of experience in utility billing, customer service operations, and technology our utility services professionals work with our clients to enhance existing business processes that affect both the client and their customers.  By offering more options to our client’s customers utilizing the latest technologies, service can be expanded while utility operations efficiency can be improved.

Our team improves the overall billing and collection process by implementing a detailed and comprehensive quality process that is continually revised and improved over time. This approach minimizes errors that impact your internal staff and customers. To minimize service disruptions due to new customer service initiatives, our team incorporates project planning and thorough testing prior to implementation.

GUTS has implemented a full-featured billing software package allowing input for metered and non-metered service data for sewer, water, garbage, refuse, gas, electricity, rents, cable, street lights, or any fee or charge a customer wishes to bill or collect for. The billing system will calculate your customer bills and allow you to print statement bills on your laser printer or to create a file for a print vendor.

Utility Billing Software Highlights:

• Flexible, robust and easy to modify rate tables for metered and non-metered services.
• Service revenues, payments and financial reports are segregated by individual services to support alignment with fund accounts.
• Real time payment entry posting.
• Supports payment plans, tax and penalty calculations (fixed or percent).
• Supports daily payment posting and reconciliation.
• Supports general and customer specific messages
• Payments can be posted manually, by scanner, or by ACH file (remittance) files.
• Supports creation of auto-debit ACH file and automated posting.
• User interface is simple and efficient to query for handling customer calls.
• Includes user-defined report writer that allows custom reports to be saved for later retrieval.
• Tracks property and customer information separately.
• Interfaces with most automatic meter reading (AMR) device manufacturers.

Monthly Billing Services:

• Update move-in and move-outs.
• Coordinate communications and review of water reading file records with 3^rd party utilities.
• Generate report that identifies readings that fall outside high/low limits that are based on reading history for  each account
• Combine water utility reading files and import into billing system.
• Delete customer-specific messages from previous billing.
• Create customer specific messages and general billing messages.
• Review and revise if necessary estimate outliers.
• Review A/R's for month and compare with previous months.
• Review Billing Register for month and compare with previous months.
• Perform quality review of bills to verify accuracy and completeness.
• Create regular and final bill print file.
• Verify accuracy of billing statements by manually reviewing at print vendor.
• Create and transmit auto-debit ACH file to bank.
• Create monthly and quarterly financial reports.
• Create ad hoc reports for client on demand.
• Consult and assist client regarding customer service issues and new initiatives.

Services provided to transition from existing system to new billing system:

• Configure rate structure, account structure, services, penalties, sales taxes, fixed amounts, etc.
• Install server and evaluate system performance.
• Convert and cleanse data.
• Document, review and revise existing business processes and reports.
• Develop/re-engineer new business processes.
• Provide user training and documentation.