Our business process services are a primary function for identifying opportunities to enhance daily business functions for our customers. Deliverables to our clients are comprised of documentation, flow charting, review of internal controls, quality measurements, and defining business and technical requirements.

With more emphasis on reducing costs and improving service, understanding the existing and future requirements of an office or utility is critical to the success of new projects. A solid plan can be constructed to navigate through the transition by reviewing existing and new procedures, policies, the training of employees, and required software tools. Projects are delivered smoothly to minimize impact to the public and employees. Efficiencies can often be realized that will reduce operating expenses due to re-engineered business processes or by eliminating activities that do not add value. Identifying user requirements and including them in construction of new software applications and business processes are critical success factors. 

Our services include:

• Defining business requirements
• Documenting and flowcharting business processes
• Re-engineering and flowcharting new business processes
• Creating supporting financial reports
• Writing Standard Operating Procedures (SOP)
• Developing project plans and conducting project reviews
• Developing screen content for software developers
• Constructing cost/benefit analyses
• Conducting time studies